"You can’t do today’s job with yesterday’s methods and be in business tomorrow"


Identifying business needs and determining the right, best fit solutions and approach to business problems can always benefit from an independent and neutral perspective, especially when requirements often include systems integrations or cross service interoperability to deliver a process improvement, operational change or a new, more strategic delivery approach.

I work as an agent of change and call on specialised knowledge to act as a guide to lead business managers through unknown and unmapped territories, to obtain a qualified direction to a desired business benefit outcome.

The value of business analysis is in realisation of benefits, avoidance of cost, delivery of efficiencies, identification of new opportunities, understanding of required capabilities and modelling the business and technical solution.


Through the effective use of business analysis, I ensure my clients realise the benefits of technology driven change and transformation through opportunities to improve the way they do business. Services include:​

  1. Planning related to the tasks associated with business analysis and the software development lifecycle (waterfall, iterative, Agile).

  2. Stakeholder Analysis to identify the stakeholders who will be impacted by the change and understand their influence and authority levels.

  3. Risk Assessment using methods to identify risk, probability, impact and how to mitigate those risks.

  4. Facilitation skills for meeting management, and requirements workshop planning and management.

  5. Elicitation such as questioning techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and the ability to ask questions that lead to an understanding of the business need (see blow).

  6. Requirements Management to understand the requirements change process, and tracking.

  7. Communications Management including the use of presentation skills and the ability to create a requirements package.

  8. Organisational Analysis to identify current capabilities and identify opportunities for improvement.

  9. Modelling Techniques such as process, data and system modelling.

  10. Interface Analysis, the understanding of technology infrastructure and how it interconnects, including sharing data to achieve a business goal.

  11. Technical Authoring, writing requirements using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams.

  12. User Experience, knowing how a user interface helps the user to successfully complete a task, also known as usability.

I employ proven elicitation, qualification and business analysis methods that are tailored to suite, my methods can include one or more of the following dependant on what is required:

Heptalysis (venture qualification), MOST (alignment to internal business attributes), SWOT (strengths and weaknesses analysis), Five Why’s (cause and effect analysis) and MoSCoW (prioritisation and allocation) and Six Thinking Hats (facilitation of brainstorming).




Helping clients to map business opportunity created by digital innovation delivering new ways of working.


Systematic identification, planning 

and  implementation of actions designed to engage with stakeholders .



Solution integrity assurance, inwardly on the consistency of delivery, 

outwardly on coherence of interfaces and dependencies. 


AGILE, Waterfall or a hybrid approach of both, tailorable delivery services to obtain best fit for control and assurance requirements.